Overview

Casa Villa San Pedro (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share when you visit our website or inquire about staying at our property.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

Information we collect

We may collect the following categories of information when you use our website, submit an inquiry form, or book a stay:
- Contact details such as your name, email address, phone number, and mailing address.
- Reservation details such as check‑in/check‑out dates, number of guests, special requests, and payment-related information processed through our payment provider.

We may also collect technical data automatically from your device, including IP address, browser type, device type, pages visited, and referring URLs, often via cookies or similar technologies.
If you contact us directly (email, phone, messaging apps), we may keep a record of that communication and any information you provide.

How we use your information

We use your personal information to:
- Respond to inquiries, provide quotes, and manage reservations for Casa Villa San Pedro.
- Process payments, send confirmations, and communicate important information about your stay (arrival details, house rules, updates).

We may also use your information to maintain and improve our website, prevent fraud, and comply with legal obligations.
With your consent where required, we may send you occasional promotional messages about Casa Villa San Pedro or related offers, which you can opt out of at any time.

Cookies and tracking technologies

Our website may use cookies and similar technologies to:
- Remember your preferences and improve site functionality.
- Analyze how visitors use our website to enhance content, usability, and performance.

You can control or delete cookies through your browser settings; however, disabling cookies may affect certain features of the site.
If we use third‑party analytics or advertising tools (for example, Google Analytics), these providers may use their own cookies and collect usage data in line with their privacy policies.

Legal bases and data sharing

Where required by law, we process your personal information based on one or more of the following legal bases: consent, performance of a contract (your booking), compliance with legal obligations, and our legitimate interests in operating and protecting our business.
We do not sell your personal information, but we may share it with trusted third parties who help us operate our website, process payments, provide booking/management platforms, or deliver guest services, under appropriate confidentiality and data protection terms.

We may also disclose information if required by law, to respond to lawful requests by public authorities, or to protect our rights, property, or safety and that of our guests.

Data retention and security

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements.
When information is no longer needed, we will delete or anonymize it in accordance with applicable laws and our internal policies.

Reasonable technical and organizational measures are used to protect your data against unauthorized access, loss, misuse, or alteration, but no method of transmission or storage is completely secure.
Where third‑party providers process data on our behalf, they are required to implement appropriate security measures as well.

Y our rights and choices

Depending on your location and applicable laws, you may have rights such as:
- Accessing the personal information we hold about you.
- Requesting correction, updating, or deletion of your information.

You may also have the right to restrict or object to certain processing, withdraw consent where processing is based on consent, or request data portability.
To exercise these rights, please contact us using the details in the “Contact us” section below, and we will respond within a reasonable timeframe subject to legal requirements.

International transfers

Because Casa Villa San Pedro may receive inquiries and bookings from guests around the world, your information may be transferred to and processed in countries other than where you live.
Where required, appropriate safeguards (such as contractual protections) are used to help ensure an adequate level of data protection for such transfers.

By submitting your information and using this website, you understand that your data may be processed in Mexico and possibly other jurisdictions with different data protection rules than your home country.
Any such transfers will always be carried out in accordance with applicable data protection laws.

Third‑party links and platforms

Our website may contain links to third‑party sites, booking platforms, or services that are not controlled by Casa Villa San Pedro.
If you choose to use those services (for example, booking through a third‑party platform), your information will also be governed by those providers’ privacy policies.

We encourage you to review the privacy policies of any third‑party websites or services you use in connection with your stay.
We are not responsible for the privacy practices or content of third‑party sites.

Children’s privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from them.
If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete such data.

If we learn that personal data from a child under the applicable age threshold has been collected without verifiable parental consent where required, we will delete it as soon as reasonably possible.
Guests who are minors may only stay at the property as part of an adult’s reservation.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services offered at Casa Villa San Pedro.

The “Last updated” date at the top of this page indicates when this policy was last revised.

Any changes become effective when the revised policy is posted on this website, and your continued use of the site or services after such changes signifies acceptance of the updated terms.
For significant changes, we may provide additional notice, such as a prominent notice on the website.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
- Casa Villa San Pedro – Privacy
- Email: info@casavillasanpedro.com
- Phone/WhatsApp: +1.619.854.1085

You may also reach out to this contact if you wish to exercise any data protection rights available to you under applicable law.
Providing clear contact information builds trust with guests and supports compliance with modern privacy regulations.